The Importance of Quality Management
Course Introduction
Defining Quality Management
The Language of Quality Management
Quality Considerations & the PDCA Cycle
Cost of Quality and Other Considerations
Module Review

Planning Quality Management
Module Overview
Planning Quality Management
Cause-and-Effect Diagrams and Pareto Diagrams
Flowcharts and Checksheets
Histograms, Control Charts, and Scatter Diagrams
Plan Quality Management Process Inputs
Plan Quality Management Tools & Techniques
Plan Quality Management Process Outputs
Module Review

Performing Quality Assurance
Module Overview
Performing Quality Assurance
Quality Management & Control Tools Part 1
Quality Management & Control Tools Part 2
Perform Quality Assurance Process Inputs
Perform Quality Assurance Tools & Techniques
Perform Quality Assurance Outputs
Module Review

Controlling Project Quality
Module Overview
Controlling Project Quality
Control Quality Process Inputs
Control Quality Tools & Techniques
Control Quality Process Outputs
Module Review